FAQs

WHERE DID YOUR COMPANY'S NAME COME FROM? 
The Solo Candle Co, LLC stems from us, the founders! Kyle Sobash and Katie Loberg, partners in business and, well, life! We wanted something fun that included a piece of both of us, and from our last names we came up with SOLO. 

HOW DO I USE MY COUPONS & DISCOUNT CODES? 
You may use 1 discount code per order. Free shipping is automatically applied to all retail orders with a total of $55 or more after any applicable discounts. If you are purchasing wholesale, your wholesale discount is the coupon applied to your order. Retail coupons are not valid for wholesale purchases.

Use WELCOME15 for 15% off your first order with us. No minimums. Does not include sale items, bundles, or accessories. We also include a FREE TEALIGHT with every single full-price or first time order.

DO YOU HAVE A STORE LOCATION?
At this time, we are an online store only and do not have a brick and mortar location. We do not offer in person shopping at our home, however we do offer pick-ups or delivery options at check out.  We appreciate your understanding and cooperation.

ARE WE ABLE TO COME SMELL YOUR CANDLE SCENTS?
No, unfortunately you cannot as we operate out of our home. Thank you for respecting our privacy.

WHERE IS SCC LOCATED, AND WHERE DO MY ITEMS SHIP FROM?
The Solo Candle Co, LLC is based out of Orlando, FL USA 32818.

HOW AND WHEN DO YOU SHIP YOUR ITEMS? (Updated 9/20/2021)
Each order is hand-packed with care by our two-person team.

All items are shipped by either USPS or UPS. Most often, your order will ship within 4 business days from date of order, but may take up to 8 business days to process during a normal season.

We do not ship orders on weekends or holidays. Our shipping days are Monday, Tuesday, Wednesday, and Thursday.

During the holiday season - September through December 15th, your item may take a few more days to process and ship than our standard time. Please keep this in mind when ordering for the holidays, as most of our items are handmade to order.

If an item is a pre-order item, it will be noted in the listing and may be available for purchase before it hits the shelves. Pre-order items will ship as soon as they become available. If an item is sold out, please fill out an email push-notification on the product page. You will be notified via email when we restock that item. 

WHAT'S THE BEST SHIPPING OPTION FOR ME?
If you are looking for free shipping, you must place an order that is $55 or more after discounts applied. Candles are heavy to ship, but if you order enough of them we'll cover the costs for you, friend! If you choose free shipping, we will ship your order in the most economical way possible. In most cases, this is USPS Priority which can take up to a week to arrive, depending on the destination. 

If your order weighs less than one pound (15.9 ounces or less), you may select Flat Rate USPS First Class which is the cheapest method of shipment. If your order is more than one pound, you can choose Flat Rate USPS Priority Mail shipping, which we offer for $8. 

We also offer free pick up if you are local to the Orlando area. We will deliver to select zip codes in the Orlando-Metro for a $5 delivery fee. The delivery option will only be available in check out for customers who match zip codes within our selected radius - so if you see it at check out, you do qualify for delivery!

WHAT QUALIFIES FOR USPS FIRST-CLASS SHIPPING?
Anything that totals less than a pound or 16 ounces. A single ten (10) ounce jar weighs in at 18 ounces, so does not qualify for first class shipping. A four ounce tin weighs 6 ounces, so you can purchase up to two (2) 4 oz tins and still qualify for USPS First Class shipping. Our wax melts weigh 4 ounces. A wax melter weighs 14 ounces. Let us know if you have any further shipping questions!

YOUR CANDLES SEEM SMALL FOR THEIR PRICE IN COMPARISON TO LARGE STORE CANDLES. WHY SHOULD I ORDER YOURS? 
Soy wax burns slower than big box store candles, which use proprietary soy blends with paraffin, or pure paraffin wax. Compared to big box companies: our 10oz candles will burn just as long, and more clean, than a 16oz paraffin blend wood wick candle.

WHAT IS YOUR RETURN & EXCHANGE POLICY? 
Because we are a very small business, we do not offer returns or exchanges but please let us know if you have any problems with your order.

WHAT IF MY ITEM ARRIVES DAMAGED OR INCORRECT? 
Please accept our sincere apologies for this error. We value you as our customer and please know our small business will work with you to resolve this quickly and painlessly.

All you need to do is take a photo and contact us to submit a claim within 3 days of receiving your order. For all claims, please provide us with your order number and a photo of the damage. If you received the wrong item please provide us with a picture of the item you did receive. For damaged, or incorrect items, you will be sent a replacement. 

WHAT IF MY PACKAGE IS LOST OR STOLEN? 
Once your package is shipped via UPS or USPS, ownership transfers to you, the buyer. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping information entered by you, the buyer. Shipping is a service you purchase from USPS/UPS along with your order from us, so any shipping issues must be handled by USPS.

For more information on missing items with USPS click here.

MY ORDER HAS BEEN PLACED, BUT I FORGOT TO ENTER A DISCOUNT CODE. CAN YOU APPLY THE DISCOUNT FOR ME?
Unfortunately, we are unable to make changes to an order once submitted. If you are struggling with a discount code or where to apply it, please email us at thesolocandleco@gmail.com before submitting your order.

I RECENTLY PURCHASED AN ITEM, AND NOW IT'S ON SALE. CAN YOU DISCOUNT MY ORDER?
Unfortunately, we are unable to make changes to an order once submitted. Items in our inventory are subject to markdown at anytime at our discretion.

MY ORDER HAS BEEN PLACED, BUT I NEED TO CHANGE SOMETHING. CAN I DO THAT?
Unfortunately, we are unable to make changes to an order once submitted. If you would like to cancel the order and replace the order please email us at hello@thesolocandleco.com ASAP. Once an order is packaged and assigned a shipping label/tracking number, it cannot be cancelled. Any orders refuend upon arrival by the customer will not be refunded by SCC.